The International Second Opinions service at Jiahui Health is dedicated to leveraging our standardized healthcare system to aid patients in rapidly and efficiently obtaining professional medical diagnoses and treatment plans on an international scale. Our services encompass the entire medical process, including international second opinions (written/video consultaions), expedited medical access through global green channels, local implementation of consultation plans at Jiahui, and continuous follow-up medical services.

Service Items
-Remote Written Consultations
- Remote Video Consultations
-Telepathology Services
-Teleradiology Services
-Expedited medical access through global green channels
-Local implementation of consultation plans at Jiahui
-Continuous follow-up medical services

Participating Hospitals
- Massachusetts General Hospital US. Boston
- Mayo Clinic US. Rochester
- Children’s National Hospital US. Washington D.C
- UCLA Health US. Los Angeles
- Memorial Sloan Kettering Cancer Center US, New York
- MD Anderson Cancer Center US, Houston
- Stanford Medicine care US, California
- UCSF Medical Center US, San Francisco
- Brigham and Women's Hospital US. Boston
- City of Hope US. Los Angeles
- Cleveland Clinic US, Cleveland
- Cedars-Sinai Medical Center US. Los Angeles
- UChicago Medicin US, Chicago
- The Johns Hopkins Hospital US. Baltimore, Maryland
- Boston Children's Hospital US. Boston
- New York-Presbyterian US, New York
- Northwestern Memorial Hospital US, Chicago
- Cancer Institute Hospital of JFCR Japen, Tokyo
- Tokyo Women’s Medical University Hospital Japen, Tokyo
- National Cancer Center Japan Japen, Tokyo
- Keio University Hospital Japen, Tokyo
- Juntendo University Hospital Japen, Tokyo
- Toranomon Hospital Japen, Tokyo
- The University of Tokyo Hospital Japen, Tokyo
- Bangkok Dusit Medical Services Thailand, Bangkok
- Bumrungrad International Hospital Bumrungrad International Hospital | Bangkok Thailand Thailand, Bangkok
- Bangkok Hospital Thailand, Bangkok
- Prince Court Medical Centre Malaysia, Kuala Lumpur
- Sunway Medical Centre Malaysia,Kuala，Sunway City
- Gleneagles Hospital Hong Kong China, Hongkong

Key Service Features
Professional Medical Support
- Jiahui Health's full-time medical specialists are responsible for reviewing all medical records and their translations to ensure the accuracy of medical information;
- Prior to consultations, any gaps in medical records or unperformed tests can be promptly completed at Jiahui.
- Our attending medical specialists will communicate with overseas experts throughout the consultation process, and communicate with patients' local attending physicians when necessary;
- Jiahui Health's multidisciplinary medical team of specialists will provide comprehensive and professional support to the patient's attending physician for the consultation.
- Our attending medical specialists will provide in-depth interpretations of overseas doctors' suggestions after consultations, explaining and analyzing these for patients.

Diversified Medical Solutions
- For patients who want to compare treatment options from multiple overseas medical institutions, our multidisciplinary medical team can provide suggestions and help patients select the most suitable treatment scheme and hospital;
- For patients who would like to continue receiving their medical service according to the treatment plan provided by overseas experts, Jiahui Health's standardized medical service system can provide the treatment accordingly;
- For patients wanting to be enrolled in clinical trials, our international, institutional-level collaborations mean we can help patients obtain comprehensive clinical trial information and choose suitable clinical research programs;
- For patients who will return to China after being treated abroad, we can provide follow-up care and arrange regular follow-up consultations with the attending physician from the overseas medical institution.

Institutional-level Interactions
- Jiahui's interactions with overseas medical institutions involve direct connections between hospitals, which enhances the efficiency and security of communication.
- Institutional-level interactions gives patients access to the most suitable medical experts. For complex medical issues, it is more effective to get multidisciplinary support for accurate diagnosis and optimal care;

Strict Confidentiality
- Patients medical information is collected and processed under strict privacy rules;
- International consultation work is carried out through professional platforms to protect patient information during medical information transmission and video conference.

One-to-One Service
- A designated liaison with a medical-related background will follow up on the case throughout its course.

Contact Information
Email: Internationaloffice@jiahui.com
Phone: +86 (21)-5339-3393
WeChat: Jiahui-GSN (or scan the QR code below)

Office Hours: Monday to Friday, 9 AM-12 PM and 1 PM-6 PM (Beijing Time)

Services and Process

Our services include:

• Telepathology Consultation
We will prepare and scan your tissue samples, and send the pathological images to an overseas collaborating institution for interpretation and a diagnostic consultation. If needed, we will prepare new tissue samples according to the specific requirements of the overseas medical institution.

• Teleradiology Consultation
We will send your medical imaging files to the imaging department of an overseas collaborator for interpretation and a diagnostic consultation. If needed, our Medical Imaging Center will take new images according to the specific requirements of the overseas institution.

• Written Report/Video Consultation
With the presence of Jiahui Health's attending medical specialists, patients will get a second or third opinion（written/video） from overseas experts for treatment plan suggestions or other suggestions related to diagnosis and treatment.

• Overseas Treatment
We will support patients in the outpatient and inpatient service process and provide travel assistance for overseas treatment, including help with visa processing, transportation, translation, and consultations.

• Follow-up Care after Return
Some patients will need follow-up medical care and regular consultations after returning to China. With your permission, we will obtain your medical records from the overseas medical institution and provide you with follow-up care accordingly. We will also help arrange regular, remote follow-up consultations with your overseas attending physicians.

Guidelines for International Consultation Process
• Consultation and Consent
A designated customer solution representative will provide a free consultation for you, recommend a suitable hospital and service type based on your conditions and needs, answer your questions, and help you sign your consent forms.

• Preparation and Translation of Medical Records
We will help you collect, arrange, check, and translate necessary medical records. A Jiahui Health physician will review the translation to ensure its accuracy. The physician will also help you think of questions for the international consultation.

• Medical Records Submission
We will transfer your medical records to our collaborating hospital, which will then select a suitable specialist to consult with you based on your condition and needs.

• Video Consultation/Written Consultation Report
Based on your service type, your Jiahui Health physician will either hold a video consultation with an overseas specialist together with you, or discuss your conditions with an overseas specialist after the latter has issued a written consultation report. They will then provide you with the final recommendations and address any concerns you may have.

• Turn-around Time
A detailed consultation report （or video consultation） will be generated within 2 - 3 weeks (excluding local and overseas public holidays) after all requested medical records are collected. If you have a preferred specialist, the consultation time will be based on that specialist's schedule.